I was talking with the owner of a deli in South Deerfield a while back. I asked him how he hears about new services for his business. He said he doesn't. His daughter handles most of the communications, and he ignores the rest. I don't blame him. Nobody reads mail anymore except the bills. The rest goes straight into the recycling. Email from anyone you don't know gets blocked or buried. And if you call a business, odds are you'll get a recording before you get a person. That last part is going to get a lot worse. The voices are disappearing Think about the people you used to talk to just to keep your life running. The service rep at the electric company has already been replaced by a menu and a chatbot. The customer service rep at your bank is next. The person who answers at the heating company won't be far behind. For a small business owner, it's the same story. If you run a deli, your supplier might be one of the last people you still talk to face...
This week a16z posted a clip of two OpenAI people, James Sun and Ari Weinstein, talking about something I see every day: the gap between how San Francisco thinks about AI and how the rest of us actually use it. They said it plainly. In San Francisco, people think, "the labs can do everything, why doesn't everybody just install it and have it do stuff?" But for the average small business owner, they listed four hurdles: Understanding what the tools can actually do. Connecting them in a way that makes sense. Deploying them. Servicing them when something goes wrong. They're right about all four. Their answer is "computer use," AI that runs your programs the way a person would, clicking and typing, so it works with any software without anyone building a special connection. That's a real step forward. I use an AI helper that works that way, and it saves me hours. But it only solves one of the four Computer use fixes hurdle number two, connect...